As Arrow’s Sr. Quality Manager you will develop, lead and execute the quality strategy for the Phoenix, AZ and Nogales, MX manufacturing sites. This includes direct leadership for the quality assurance teams ensuring superior product and process quality. You will lead and improve all aspects of Arrow’s Quality Management Systems and site quality performance ensuring alignment with business objectives and key stakeholders. Your will ensure processes and activities comply with company quality assurance standards, applicable ISO/AS guidelines and government regulations.
What You'll Be Doing:
Lead, coach and develop the quality assurance team to deliver corporate, site and customer specific quality goals are achieved or exceeded
Provide hands on leadership and development of technicians, designers, and support personnel to include Quality Specialists, Quality Document Associates, Quality Engineers and Inspectors
Engage and drive cross-functional teams to perform root-cause analysis, corrective action and verification of effectiveness of implemented solutions for both internal and external quality issues
Engage with customers, sales and operations leadership directly in the resolution of customer complaints
Collaborate with new product introduction, manufacturing engineering, production, operations, human resources and warehousing in the development of quality initiatives
Utilize the Voice-of-Customer, both internal and external, in the development of quality improvement strategies in collaboration with site leadership.
Lead and maintain site Quality Management Systems for multiple sites covering ISO 9001, ISO13485, ISO 14001, TAPA, AS9100, 14 CFR, 21 CFR and CQC/CCC to ensure all customer, certification and regulatory requirements are met
Perform audits, review corrective actions and process improvements in support of regulatory compliance and industry certifications
Ensures that established manufacturing inspection, sampling and statistical process control procedures are followed and are driving expected outcomes
Act as the principle resource for quality methods, process control and quality improvement
Monitor, report and analyze quality metrics to identify trends and root causes.
Setting stretch goals in support of site quality objectives
What We're Looking For:
Proficiency in implementing and maintain ISO, AS (Mil/Aerospace), FDA and CQC certification processes and requirements
Excellent written and oral communication skills
Bachelor's degree in Business or related area of study from four-year college or university; and/or 8 years quality assurance related experience and/or training; or equivalent combination of education and experience
Minimum of 5 years of experience working in a manufacturing plant environment with proven record of improving quality and quality systems.
Proven Six-Sigma and Lean experience is highly desired
Experience building and driving a culture of quality in a manufacturing environment
Experience with value stream mapping, FMEA, data collection methods, variability analysis, root cause analysis, Kaizen, etc.
Communication/Change Management skills required
Available to travel 25%
Experience working in a low volume, high-mix manufacturing environment preferred
Six-Sigma Black Belt or Lean certification preferred
What’s In It For You:
At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.
Medical, Dental, Vision Insurance
401k, With Matching Contributions
Competitive Paid Time Off / Holidays / Sick time
Parental Leave (Maternity / Paternity options)
Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
Short-Term/Long-Term Disability Insurance
Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy)
#LI-SB1Location:US-AZ-Phoenix, Arizona (East Sky Harbor Cir)Time Type:Full timeJob Category:Business Support
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