Arrow Electronics

Collections Supervisor

Location: Zapopan / Jalisco

Job type

Employment type: Full-Time

Pay: Competitive/hour

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Job description

Req#: R181937

Position:Collections Supervisor

Job Description:

Arrow Electronics is looking for an experienced leader to join our Collections team in Zapopan! The Credit & Collections Supervisor will lead a team of collections associate who work with Arrow customers to provide the best options for payment collection. This individual will be empowered to make business decisions within set guidelines to best help their team and customers, while maintaining positive business relationships.

What You'll Be Doing:

  • Manage a team of analysts supporting Business to Business AR Collections. Assist with daily collections tasks: Collect to terms—negotiates payment plans; may need to elevate cash flow problems according to management reporting structure. Takes appropriate action such as credit hold, placement with collections; ability to work independently done with little or no guidance.

  • A/R disputes—works with customer to determine reason (s) for non-payment of invoices and queries the specific invoice(s) for action by the Reconciliation Associate; works on disputes that have been researched by the Reconciliation Associate and collects outstanding balance if applicable.

  • Credit—AR exposure, facilitating sales and managing risk by reviewing order release and customer master file; releasing orders as appropriate; setting limit or order release based on research; elevating to the appropriate teams as necessary. Identify bad debt and set reserve.

  • Process improvement—identify root causes, recommend and implement solutions. Establish/update best collection practices.

  • Acts as a technical specialist on certain types of transactions and provides guidance and assistance to junior members of the team related to this. Demonstrates independent thinking and works with little or no direction. May need guidance or approval on highly complex issues. Assists junior members of team in moderately complex situations.


What We're Looking For:

  • Typically requires a 4-year degree and 3-5 years of related experience, with at least 2 years of leadership/management experience; or equivalent work experience

  • Proven experience leading, managing, and motivating a team

  • Strong negotiating abilities

  • Demonstrated ability handling escalated situations

  • Excellent verbal and written communication; must be fluent in English

  • Ability to work independently with little or no guidance

  • Ability to build and maintain effective working relationships with clients and with personnel at all levels of the organization

  • Demonstrated experience and proficiency with Microsoft Excel

Even Better if You Have:

  • Experience with Oracle

  • Dunn and Bradstreet (D&B) Knowledge

  • Strong background in customer service

  • Experience with credit review and/or analysis

What's In It For You:

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.

  • 30 days of Christmas bonus

  • 40% vacation premium

  • 10 vacation days

  • Vision Assistance

  • Life Insurance

  • Healthcare Insurance

  • Food/Pantry Vouchers

  • Restaurant Vouchers

  • Savings Fund

  • Growth Opportunities, and more!

Apply Today!

Location:MX-JAL-Zapopan, Mexico (Office)

Time Type:Full time

Job Category:Accounting/Finance

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