Arrow Electronics is looking for an experienced leader to join our Collections team in Zapopan! The Credit & Collections Supervisor will lead a team of collections associate who work with Arrow customers to provide the best options for payment collection. This individual will be empowered to make business decisions within set guidelines to best help their team and customers, while maintaining positive business relationships.
What You'll Be Doing:
Manage a team of analysts supporting Business to Business AR Collections. Assist with daily collections tasks: Collect to terms—negotiates payment plans; may need to elevate cash flow problems according to management reporting structure. Takes appropriate action such as credit hold, placement with collections; ability to work independently done with little or no guidance.
A/R disputes—works with customer to determine reason (s) for non-payment of invoices and queries the specific invoice(s) for action by the Reconciliation Associate; works on disputes that have been researched by the Reconciliation Associate and collects outstanding balance if applicable.
Credit—AR exposure, facilitating sales and managing risk by reviewing order release and customer master file; releasing orders as appropriate; setting limit or order release based on research; elevating to the appropriate teams as necessary. Identify bad debt and set reserve.
Process improvement—identify root causes, recommend and implement solutions. Establish/update best collection practices.
Acts as a technical specialist on certain types of transactions and provides guidance and assistance to junior members of the team related to this. Demonstrates independent thinking and works with little or no direction. May need guidance or approval on highly complex issues. Assists junior members of team in moderately complex situations.
What We're Looking For:
Typically requires a 4-year degree and 3-5 years of related experience, with at least 2 years of leadership/management experience; or equivalent work experience
Proven experience leading, managing, and motivating a team
Strong negotiating abilities
Demonstrated ability handling escalated situations
Excellent verbal and written communication; must be fluent in English
Ability to work independently with little or no guidance
Ability to build and maintain effective working relationships with clients and with personnel at all levels of the organization
Demonstrated experience and proficiency with Microsoft Excel
Even Better if You Have:
Experience with Oracle
Dunn and Bradstreet (D&B) Knowledge
Strong background in customer service
Experience with credit review and/or analysis
What's In It For You:
At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.
30 days of Christmas bonus
40% vacation premium
10 vacation days
Growth Opportunities, and more!
Apply Today!Location:MX-JAL-Zapopan, Mexico (Office)Time Type:Full timeJob Category:Accounting/Finance
SHOW OPEN JOBS NEAR ME